Every MagPix piece is made especially for you. Here's exactly how returns, exchanges, and refunds work — simple, fair, and transparent.
Last updated: July 2026Because most MagPix items — photo magnets, custom stickers, personalized decor, and bundles — are produced specifically for each order, they cannot be resold to another customer. For this reason, custom and personalized products are considered final sale and are not eligible for return or exchange simply due to a change of mind, once production has started.
You can still cancel or edit your order for free before it enters production. Just reach out to us as soon as possible after placing your order — see the contact section below.
Your satisfaction still matters to us. We offer a free replacement or full refund in the following cases:
Getting this sorted is quick. Just follow these steps within 48 hours of receiving your order:
Message us on WhatsApp or email with your order number and a short description of the issue.
Send clear photos (or a short video) of the item and its packaging so our team can review the issue quickly.
Our team reviews your request, usually within 24 hours, and confirms whether it's a replacement or a refund.
We either ship a free replacement or process your refund — your choice, whenever both options apply.
Approved refunds are issued back to your original payment method.
| Payment Method | Refund Timeline |
|---|---|
| Card / Online Payment (Paymob) | 3–7 business days back to the same card or wallet |
| Cash on Delivery | Bank transfer or InstaPay within 3–5 business days |
Actual timing may vary slightly depending on your bank or payment provider.
If the issue is on our end (damaged, defective, wrong, or missing item), we cover all shipping costs for the replacement or return — you won't pay anything extra.
For approved returns unrelated to our error (where applicable), the original shipping fee is non-refundable and return shipping is the customer's responsibility.
You can cancel an order free of charge as long as it hasn't entered production yet. Once production begins, the order can no longer be cancelled since it's already being made specifically for you. If you're ever unsure, just message us — we'll always tell you honestly where your order stands.
Have a question about your order or this policy? Reach out any time — a real person reads and replies to every message.
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